Refund policy

Cancellations

Cancellations may be made within 2 hours of placing your order if the shipping label has not been created. All cancellation requests are treated on a case to case basis and may be denied. Cancellations are not accepted during major events and sales. Contact me asap on thecuriouscactus@gmail.com.

Returns, Exchanges, and Damaged Goods

Due to the handmade nature of our items we do not accept returns or exchanges for change of mind. 

Unfortunately, sometimes mistakes do happen, but we are always happy to make things right! If your item is damaged or faulty, or your order contains an incorrect item please follow these steps:

• Take a photo of the item/s clearly showing the issues 
• Send the photos to thecuriouscactus@gmail.com along with your order number and a brief description of the issue if it is not clear from the photo/s
• Once we have looked over your case we will contact you to arrange a replacement or refund. You will not be responsible for any shipping costs to return incorrect items or to send out replacement items.