Frequently Asked Questions

Do you do custom and personalised orders?
I can do custom orders! Please send me an email and we'll see what I can do. Please note that I require full payment for an order before I will start work on it, unless otherwise agreed, and I don't always have time to work on custom pieces. I don't always take on custom work, especially when I am busy.
📮 I have shipping questions! 📮
Please see my Shipping Policies for more shipping details.
Do you ship internationally?
Please note that The Curious Cactus is located in Edinburgh, UK and I currently only ship within the UK from my website. I do ship internationally at my Etsy shop though!
Do you accept returns?
Please see my Refund Policy.
Do you accept gift cards?
Yes - I accept The Curious Cactus Gift Cards purchased through our shop (powered by Shopify).
♻️ Do you use recycled materials? ♻️
I use almost exclusively recycled cardstock made in the UK or EU. Recycled paper has little flecks and marks as part of the process - naturally, items printed on recycled paper will have these little individual quirks.
All cards, bookmarks, envelopes, notepads and other paper products are recyclable at the end of their life. Any cello used is home compostable plant based cello (no plastic here!). All stickers (including the thermal labels on my parcels) are RECYCLABLE (yay!) meaning you can compost or recycle your packaging.
💞 Care Instructions 💞
The Curious Cactus does not accept any liability for the misuse of any products that may cause harm. Please treat items with care and respect and ensure you recycle, compost and dispose of products at the end of their life responsibly. ♻️
Do you sell wholesale?
Yes I do! Please send me an email with a bit about your shop if you would like to chat wholesale. Please note not all products are available at a wholesale price.
I am a small business and I want to ask you about your processes/suppliers etc, can I?
I reserve the right not to share all my supplier info, but feel free to ask, I may have referral codes to some suppliers to get us both a cheeky discount too.
What is your favourite plant?🪴
My fave plant I own is my Monstera - his name is James and he is HUGE 💖

Didn't see your question? Contact me 💌